Telecommunication Billing System Audits
Elate IT assesses complete billing cycle of any telecommunication company whether it is land line or cellular. Elate IT assess your Mediation – Billing and Customer Care systems to analyze whether it is in line with world standards and best practices, to identify the areas which are having impact on revenues.

Elate IT can also utilize its Billing System to identify the weaknesses in your billing system and to provide an assurance report or right functioning of your system.

Elate IT runs a parallel system, taking your CDR data and running on our billing system by utilizing your business rules and identify the differences when it comes to running the same on your system. Detailed assessment reports are submitted for analysis purposes.

Elate IT can also provide recommendations in terms of business rules and best practices.

Audit and Implementation Services in Telecommunication Industry by Utilizing eTOM
Elate IT utilizes to most widely used and accepted standard for business processes in the telecommunication industry the enhanced Telecom Operations Map (eTOM) . The eTOM model describes the full scope of business processes required by a service provider and defines key elements and how they interact. eTOM is a common companion of ITIL, an analogous standard or framework for best practices in information technology specially in the field of telecommunications.

By utilizing these services an operator can tackle following problems commonly found in the industry, Controls over data flows on provided services which is not effectively dealt due to many reasons such as lack of resources, time, etc, thus revenue losses that occur during data processing may rest unnoticed.

Fraud in networks on the part of both subscribers and employees whose illegal behavior result in losses.

Activities aimed to eliminate this problem are insignificant. We offer telecom operators our services in conducting inspection in the process of which we identify current and potential losses, reveal their reasons and state a range of activities for their elimination.

Elate IT Solution
Elate IT provides these services in following ways, Elate IT conducts a detailed Audit of business processes with the help of eTOM map of revenue assurance project.

During the audit we study business processes that eTOM and TMF has marked as major sources of loss: Fulfillment and Billing.

Data in process area are the most problematic for all operators. Our task is to form repository of operator’s processes and map them on eTOM map.

According to eTOM and TMF recommendations, we pay special attention to interaction of business process elements during transition between horizontal eTOM levels, as well as to interaction between groups of processes – Fulfillment and Billing.

We follow both Data analysis approach and Business Process approach to identify all the problems, Data analysis permits us to find and calculate leakages, when business process analysis let us pinpoint root causes of losses, foresee potential points of leakages.